Thank you Debbie – I Feel a Great Kinship for You

       

            I AM THE PRIMARY CARRIER ON THE PHONE PLAN – ALWAYS HAVE BEEN.  SO WHY DOES T-MOBILE AND CONSUMER CELLULAR INSIST ON CALLING ROLAND’S PHONE?   Roland always seems to be passing the buck because “they won’t talk to me.”

            “Why won’t they talk to him?  He’s on the plan.”  I don’t know how many times I told T-Mobile that Roland “Does Have Authorization” I am so tired of being a third party between Roland and the company or Roland and the neighbor or worse – having him try to communicate with my brother-in-law through me and Kayla.  Give me a break!

            At least Consumer Cellular is human.  Even T-Mobiles “caller” is a machine that tells you to press this button and that one.  HEY – you called me.  I don’t have to accept – especially for a machine.

            Roland and I have been married almost twelve years now, and he still hasn’t seemed to figure out that I REALLY DON’T LIKE THE PHONE.  Just because he and my boys seem to be surgically implanted to their cell phones does not mean I even want to use mine.  I purchased it in case of an emergency.  Calling the cell phone provider (especially the former never-will-use-again provider) does not quality as an emergency.

            I’d much rather do things in person or through the Internet than over the phone.  The rep at costumer service said the same thing.  I didn’t get her full name, but I would gladly accept a friendship request from her were she to offer.  But I don’t know that I provided my maiden name with consumer cellular.  My married name is way too common.  She’d need them both to find me - provided she’d even be interested in having me as a friend.

            I asked her why she would be answering phones for a living if she truly loathes the phone as much as I do.  Some people, unfortunately, have to settle just to make ends meet.  Perhaps she took the job out of desperation.  She does at least get to type along with answering the phones. 

            Debbie made a marvelous impression.  She was very helpful and kind.  I really enjoyed talking with her and wish we could have had a more personal conversation.  I really would like to get to know her better.  I’ve really got nothing to go on accept for the name of the company for which she’s employed.  That doesn’t narrow it down.  I have no idea what state she’s in.

            Often when I try contacting Roland in Salt Lake City, I get connected to the Phoenix location.  Talk about frustrating.  Normally I just text his cell phone or e-mail him messages (I really don’t like to text either – having a full size keyboard makes it so much easier.)

           How great it would be if we didn't need phones anymore!