Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Sunday, September 1, 2013

Thank you Debbie – I Feel a Great Kinship for You

       
            I AM THE PRIMARY CARRIER ON THE PHONE PLAN – ALWAYS HAVE BEEN.  SO WHY DOES T-MOBILE AND CONSUMER CELLULAR INSIST ON CALLING ROLAND’S PHONE?   Roland always seems to be passing the buck because “they won’t talk to me.”

            “Why won’t they talk to him?  He’s on the plan.”  I don’t know how many times I told T-Mobile that Roland “Does Have Authorization” I am so tired of being a third party between Roland and the company or Roland and the neighbor or worse – having him try to communicate with my brother-in-law through me and Kayla.  Give me a break!

            At least Consumer Cellular is human.  Even T-Mobiles “caller” is a machine that tells you to press this button and that one.  HEY – you called me.  I don’t have to accept – especially for a machine.

            Roland and I have been married almost twelve years now, and he still hasn’t seemed to figure out that I REALLY DON’T LIKE THE PHONE.  Just because he and my boys seem to be surgically implanted to their cell phones does not mean I even want to use mine.  I purchased it in case of an emergency.  Calling the cell phone provider (especially the former never-will-use-again provider) does not quality as an emergency.




            I’d much rather do things in person or through the Internet than over the phone.  The rep at costumer service said the same thing.  I didn’t get her full name, but I would gladly accept a friendship request from her were she to offer.  But I don’t know that I provided my maiden name with consumer cellular.  My married name is way too common.  She’d need them both to find me - provided she’d even be interested in having me as a friend.

            I asked her why she would be answering phones for a living if she truly loathes the phone as much as I do.  Some people, unfortunately, have to settle just to make ends meet.  Perhaps she took the job out of desperation.  She does at least get to type along with answering the phones. 




            Debbie made a marvelous impression.  She was very helpful and kind.  I really enjoyed talking with her and wish we could have had a more personal conversation.  I really would like to get to know her better.  I’ve really got nothing to go on accept for the name of the company for which she’s employed.  That doesn’t narrow it down.  I have no idea what state she’s in.


            Often when I try contacting Roland in Salt Lake City, I get connected to the Phoenix location.  Talk about frustrating.  Normally I just text his cell phone or e-mail him messages (I really don’t like to text either – having a full size keyboard makes it so much easier.)

           How great it would be if we didn't need phones anymore!

Wednesday, July 17, 2013

Good-bye T-Mobile: I Now Have Consumer Cellular!

 
I have had so many problems with T-Mobile the last couple of years, it’s a wonder I haven’t dropped them sooner. I created this post last year and had actually taken it down for two days when I thought that the problem had been resolved – but returned it two days later as there was still miscommunication.  
My brother-in-law had also switched to Consumer Cellular – but was without service for a month.  He blames T-Mobile.  I don’t have all the details, but because of my own experience, I think that sounds pretty accurate. 
I decided that we would just keep our phones and have new SIM cards through Consumer Cellular.  I was pretty distraught to learn that I would still have to call T-Mobile to get the SIM unlocked as we wished to keep our current phone numbers.  I ended up going through four people before I was given instructions and could receive the rest by email.
It really didn’t take as long as they said – well at least for my phone.  I was able to follow the step by step instructions that T-Mobile sent me (surprise) and was able to connect no problems and now I am no longer with T-Mobile.  However Roland’s number is still on the T-mobile plan because they had indicated that the set up will not work at this time but that we can try again in 40 days.  What the flip????
I won’t be billed for Consumer Cellular for at least another month. But thus far I like them like a zillion times better.  And I can’t imagine that I will ever be as upset with them as I am with T-Mobile – though I have had some really professional treatment from some employees – I’ve had to deal with more that seem clueless or don’t have the authority, major buck passers – major run around.  No wonder their mascot is a droid. I am so tired of it.
I think we need to find another way to free up Roland’s SIM before waiting forty days.  Because really, what guarantee do we have that it will work in 40 days?  What a bunch of bogus crap.  I’d like my days of dealing with T-Mobile to be behind me FOREVER!

Saturday, June 16, 2012

I Bet the Enterprise Crew didn’t Have to put up with the same Malarkey




Actually you can use your own adjective in place of malarkey.  I can actually think of better words, but so as not to offend certain parties, I choose malarkey for the sake of keeping the post clean.

          Long before Jaime Lee Curtis started advertising Activia – she used to act out skits for VoiceStream commercials.  I made my first cell phone purchase through VoiceStream.  My mom and I got two lines – one for each of us – but the plan was (and still is) in my name.

          My phone line was for emergencies.  I bought it for that reason – not to be a camera, not to text (though neither was offered when I initially opened my account) and certainly not to be my primary source of phone use.  I don’t even like the phone

          After a while I started getting what I believed was junk mail from T-Mobile.  Never heard of them.  Wasn’t interested.  I didn’t realize that T-Mobile had bought VoiceStream out.  
          I never had a problem with T-Mobil until quite recently.  A word of advice:  DO NOT DO BUSINESS WITH A STORE THAT ISN’T CORPORATE – though it doesn’t seem to matter – bet the run around at corporate is exactly the same.  DON’T ACCEPT RESPONSIBILITY – SCREW THE CUSTOMER AS MUCH AS YOU CAN . . .

          I have two accounts.  One plan was for me and my mom.  The other had my husband’s phone which we couldn’t add to my plan – so I had two.  Later on I decided I wanted my mom’s phone going to her house and Roland’s coming to mine.  I was told I couldn’t switch my phone line with one store, but was told I could by another.  I could save money.  HA!  This T-Mobile has been the biggest nightmare ever!!!
          First off they are charging me for a line that I was told would discontinue.  My pre-existing number now shows up on both bills.  I sent a letter to corporate and one in with the bill (which as I predicted would get ignored) and now I’m even more upset about it than I was two months ago. 

          *I did remove this post for a couple of days, but have opted to put it back.*
July 17 update:  FINALLY they removed the extra line.  They took my phone off one bill and placed it on the other.  But instead of saving money (as I was led to believe) I am now paying over 45 dollars more.  I am upset at myself for allowing myself to believe that they were looking out for my best interest.  What a crock!