Showing posts with label businesses. Show all posts
Showing posts with label businesses. Show all posts

Wednesday, July 17, 2013

Good-bye T-Mobile: I Now Have Consumer Cellular!

I have had so many problems with T-Mobile the last couple of years, it’s a wonder I haven’t dropped them sooner. I created this post last year and had actually taken it down for two days when I thought that the problem had been resolved – but returned it two days later as there was still miscommunication.  
My brother-in-law had also switched to Consumer Cellular – but was without service for a month.  He blames T-Mobile.  I don’t have all the details, but because of my own experience, I think that sounds pretty accurate. 
I decided that we would just keep our phones and have new SIM cards through Consumer Cellular.  I was pretty distraught to learn that I would still have to call T-Mobile to get the SIM unlocked as we wished to keep our current phone numbers.  I ended up going through four people before I was given instructions and could receive the rest by email.
It really didn’t take as long as they said – well at least for my phone.  I was able to follow the step by step instructions that T-Mobile sent me (surprise) and was able to connect no problems and now I am no longer with T-Mobile.  However Roland’s number is still on the T-mobile plan because they had indicated that the set up will not work at this time but that we can try again in 40 days.  What the flip????
I won’t be billed for Consumer Cellular for at least another month. But thus far I like them like a zillion times better.  And I can’t imagine that I will ever be as upset with them as I am with T-Mobile – though I have had some really professional treatment from some employees – I’ve had to deal with more that seem clueless or don’t have the authority, major buck passers – major run around.  No wonder their mascot is a droid. I am so tired of it.
I think we need to find another way to free up Roland’s SIM before waiting forty days.  Because really, what guarantee do we have that it will work in 40 days?  What a bunch of bogus crap.  I’d like my days of dealing with T-Mobile to be behind me FOREVER!

Thursday, March 21, 2013

7 reasons why I like Winco

1.  you don't need a membership card to get in

2. nobody asks for your receipt so that they can check it against the items in your cart on the way out

3. the carts are normal size and you don't have to push the cart clear around the parking lot just to
    get it to your car

4. the prices

5. selection

6. I can still purchase things in bulk if I wish

7. It's clean

Tuesday, November 13, 2012

Liberty Mutual NEEDS to STOP Calling My Mom

          Mom has been tested for Alzheimer’s at least twice.  We’ve been told that she doesn’t have it. But she does have some form of dementia.  A distorted memory loss.  Some days she’s been there, others she has not.  For the most part it seems she’s been elsewhere – first on exotic vacations and then sharing her childhood and teenage years in San Francisco.   She just didn’t seem to be anywhere today. 

          She was just finishing the dishes when she let me inside.  I greeted her and asked if she had taken her blood.  She had to process the information as she always does when I ask the question.  She said she hadn’t.  I then asked her if she’d eaten breakfast.  She said she had.  And so I told her that we’d have to wait in order to get a proper reading.  She looked at me with childish eyes and confessed that she had forgotten how. 

          She said that she needed to go to the store.  She said that she wanted to purchase some cough drops – a large bag of them.  I took her to Sam’s Club as they sell items in bulk and would have more cough drops offered in their packaging than the regular stores.

          The mail usually doesn’t come until I’m just about to leave – or when I’m pulling out of the driveway.  But today it was early.  Very early.  I guess because of having had off Veteran’s Day yesterday?  What a boatload of mail, too.

          Mom dismissed herself to go to the bathroom, and I hurriedly fingered through the mail and pulled out mail from various charities and Capitol One and set them aside to go through later to make certain it really was all junk.  It was. 

          Corey received five pieces of mail.  I’m certain that two of those could have been trashed as well.  But mom insisted he needed it all and we ended up going to the post office as she’d put it all in a large manila envelope.  Note to self:  make up labels to give to mom so that she can just forward Corey’s mail without having to pay for it.  Even after I show her, she could still forget why she has all these labels with Corey’s name and address.

          We drove passed the school that my sibs and I had all attended.  Mom says, “There is the school that I went to . . . that’s probably the same one that you went to.”

          “Yes.  I went to that school.”  She didn’t.  Not as a student anyway.  It wasn’t even built until 35 years after she was born.

         We were going through Taboo cards trying to get each other to guess the words on our cards.  I explained how to play it a few times. Each time she would answer the phone  I would have to re-explain.  

         One of the calls that she received was from Liberty Mutual.  According to her, they call on a weekly basis.  It is never a human being.  It is always a machine asking to press this number or that number.  Why doesn't she just hang up on them?  What is Liberty Mutual thinking to have a machine call their clients?  How many of those clients are capable of pushing the correct numbered button? 

         Mom showed me her supply that came from Liberty Mutual.  She's set for a while.  They don't need to call every day or every week or every month.  She's good.  Seriously.  She isn't in the right frame of mind or patience to be pushing buttons.

          We finished the puzzle book that she and Kayla had started.  And so we left the house again to purchase some puzzle book replacements. They seem to be helping.

          We had started the third puzzle when I excused myself to return home.  She seemed disappointed.  But expressed gratitude for having had come. I needed that.

          I want my mom back.

That Jacket’s been around for quite some time

          Roland tried his hand at working for U-Haul probably about twelve years ago or so.  He ordered his U-Haul coat and worked for two weeks.  The job didn’t challenge him in any way and he just didn’t want to stay mainly because he felt bored.  He saw no advancement.  But he had paid for his coat, and so he kept it.

          It’s been a great coat.  I think all of us have worn it at one time or another.  It’s got the feel of a jacket, but is warm like a coat.

          But after many years, Roland decided to invest in a more stylish coat.  He got it on sale one year between four and six in the morning on a black Friday.  And it is a nice coat.  Warmer than his U-Haul.  It’s a heavy hyde-skin looking coat. I call it his Indian coat or trapper coat.  He still wears his UHaul for the most part as he  can’t seem to move in the other as freely.  And so he keeps them both.

         Currently the coat resides in Biff's closet.  I don't know why.  I haven't ever seen him wear it since before we moved.  Maybe he doesn't know it's in his closet. I bet Roland doesn't know.

Saturday, June 16, 2012

I Bet the Enterprise Crew didn’t Have to put up with the same Malarkey

Actually you can use your own adjective in place of malarkey.  I can actually think of better words, but so as not to offend certain parties, I choose malarkey for the sake of keeping the post clean.

          Long before Jaime Lee Curtis started advertising Activia – she used to act out skits for VoiceStream commercials.  I made my first cell phone purchase through VoiceStream.  My mom and I got two lines – one for each of us – but the plan was (and still is) in my name.

          My phone line was for emergencies.  I bought it for that reason – not to be a camera, not to text (though neither was offered when I initially opened my account) and certainly not to be my primary source of phone use.  I don’t even like the phone

          After a while I started getting what I believed was junk mail from T-Mobile.  Never heard of them.  Wasn’t interested.  I didn’t realize that T-Mobile had bought VoiceStream out.  
          I never had a problem with T-Mobil until quite recently.  A word of advice:  DO NOT DO BUSINESS WITH A STORE THAT ISN’T CORPORATE – though it doesn’t seem to matter – bet the run around at corporate is exactly the same.  DON’T ACCEPT RESPONSIBILITY – SCREW THE CUSTOMER AS MUCH AS YOU CAN . . .

          I have two accounts.  One plan was for me and my mom.  The other had my husband’s phone which we couldn’t add to my plan – so I had two.  Later on I decided I wanted my mom’s phone going to her house and Roland’s coming to mine.  I was told I couldn’t switch my phone line with one store, but was told I could by another.  I could save money.  HA!  This T-Mobile has been the biggest nightmare ever!!!
          First off they are charging me for a line that I was told would discontinue.  My pre-existing number now shows up on both bills.  I sent a letter to corporate and one in with the bill (which as I predicted would get ignored) and now I’m even more upset about it than I was two months ago. 

          *I did remove this post for a couple of days, but have opted to put it back.*
July 17 update:  FINALLY they removed the extra line.  They took my phone off one bill and placed it on the other.  But instead of saving money (as I was led to believe) I am now paying over 45 dollars more.  I am upset at myself for allowing myself to believe that they were looking out for my best interest.  What a crock!

Thursday, April 12, 2012

Speaking of Television . . . or Cable Rather

          As I mentioned in my last post, there have been periods of time that we have had to do without.  The bills are too overwhelming at times.  We lost our first house due to the economy leaving us even more financially scarred.  After the move, Roland and Jenna were limited to DVDs from either the library or our own personal collection.

          We tried doing without the Internet.  But the Internet is required just for finding a job.  It’s an assistant to Jenna’s education.  It was a necessity with Roland’s last job.  And he may be starting Internet courses pretty soon.

          Our period without the Internet did not last for more than two weeks.  Eventually we added cable because it was only 8-10 dollars more.  But basic.  Very basic.  We had only 7 stations (perhaps 18 with all the shopping net works and three Spanish stations; okay seven that were regularly watched) – and lost one of the PBS stations in the process. 

          Our cable company screwed up big time – either that or we had been being cheated for five months.

          A UPS driver came to our door with a package from our carrier.  That was weird.  We specifically told them that we were struggling with payments just for the basic  basic (surely they are wise enough to figure it out with all our late payments and constant calls)  and so Roland calls to see if they upgraded their service and we need all this hook up now.

          The company claims they mailed the package out in November.  November?  Seriously?  It is now being delivered to us in April?  So Roland’s on the phone with at least three different employees – asking questions – plugging in wires – reporting errors and so forth.  (Good thing he LOVES cable – I would have given up and sent the equipment back)

          So this morning, instead of only 7 stations, we now get 40?  Maybe 60?  We also have other features that I don’t believe we are paying for.  On the other hand, I remember the package including certain stations that we weren’t getting before.  But now it just seems like there are more than what we’re paying for.  But then again I haven’t received the most recent bill.  We may actually be getting rid of both cable and internet if the bill is too high.  After all we do need to eat.