I have had so many problems with T-Mobile the last couple of years, it’s a wonder I haven’t dropped them sooner. I created this post last year and had actually taken it down for two days when I thought that the problem had been resolved – but returned it two days later as there was still miscommunication.
My brother-in-law had also switched to Consumer Cellular – but was without service for a month. He blames T-Mobile. I don’t have all the details, but because of my own experience, I think that sounds pretty accurate.
I decided that we would just keep our phones and have new SIM cards through Consumer Cellular. I was pretty distraught to learn that I would still have to call T-Mobile to get the SIM unlocked as we wished to keep our current phone numbers. I ended up going through four people before I was given instructions and could receive the rest by email.
It really didn’t take as long as they said – well at least for my phone. I was able to follow the step by step instructions that T-Mobile sent me (surprise) and was able to connect no problems and now I am no longer with T-Mobile. However Roland’s number is still on the T-mobile plan because they had indicated that the set up will not work at this time but that we can try again in 40 days. What the flip????
I won’t be billed for Consumer Cellular for at least another month. But thus far I like them like a zillion times better. And I can’t imagine that I will ever be as upset with them as I am with T-Mobile – though I have had some really professional treatment from some employees – I’ve had to deal with more that seem clueless or don’t have the authority, major buck passers – major run around. No wonder their mascot is a droid. I am so tired of it.
I think we need to find another way to free up Roland’s SIM before waiting forty days. Because really, what guarantee do we have that it will work in 40 days? What a bunch of bogus crap. I’d like my days of dealing with T-Mobile to be behind me FOREVER!