I don’t recall how long it’s been since I first looked into purchasing my first cell phone. I believe that Corey was on his mission and that I was experiencing problems with my car.
I remember walking to a nearby strip mall after my car broke down. Outside one of the stores stood two men with a table displaying information about cell phone plans with Voice Stream (which I had mentioned in this post).
I had asked one of the men if I could use his cell phone to call my mom – and that’s where she found me – being sucked into the world of cell phones. I don’t know if I had already signed my contract before my mom showed or if I was about to. But mom ended up showing interest in the convenience as well, and we ended up getting two phones on the same plan.
I don’t recall how long we had our plan before the bills stopped coming from Voice Stream. Funny how I hadn’t noticed – though I did notice a tremendous amount of garbage from a place called T-Mobil – which I had never even heard of. I already had a cell phone plan and didn’t need another.
One month I did open what I thought was an advertisement. It turned out to be a bill with this outrageous amount attached to it. Why would they send me a bill? I had never signed a contract with T-Mobil.! Who the heck did they think they were?! Turns out that either they had merged with Voice Stream or had bought Voice Stream out or whatever. Oh . . .
So I was with T-Mobile for nearly twenty years. I ddin’t have any qualms with them until the last two or three years. I’ve come to hate T-Mobil – which is too bad. There really was a time in my life that I was happy with them.
We joined Consumer Cellular (here) to cut the cost of what we were paying to T-Mobile. Bill had made the same switch and seemed satisfied, and so we switched over as well. But we did keep our T-Mobile phones. Initially, anyway.
Bill’s phone wouldn’t transfer. He held onto (and was without service) for a month waiting for T-Mobile to unlock his phone and ended up purchasing a new one as T-Mobile had screwed up. My phone seemed to set up just fine, but I know Roland had troubles with his. He still cannot receive the Internet. Just as well. An extra expense that we just don’t need.
I loved my LG. I think I had purchased it used. It worked fine for almost a year after we had made the switch. But then my calls started cutting out – like the battery was dead. It wasn’t. Texting and other features of the phone worked. But when I had tried to call Consumer Cellular one day – like ten times in a row – and I kept getting cut off – I broke down and looked into purchasing a new phone.
Consumer Cellular offered two that weren’t touch screen. I was most interested in the Doro. But when I was offered a “gently used” envoy for just fifteen. I thought I’d take advantage. I had my envoy for only three days as I had the volume up as loud as it was go and could only hear my phone ring if there was no other noise beside – yeah, like that was going to happen. I take public transportation. I am going to encounter noise much louder than any phone. And because I don’t have ears like Horton, I traded it in once again.
This time I encountered a problem like no other. One that presented a problem of strangeness as poor Jake went from advisor to advisor on what suggestions they might have that he could try.
About two hours before I started talking to Jake, I had been on the phone with Cindy. I was using the Doro, but I had figured out the problem was with the Doro or the way that Consumer Cellular had somehow tied in my brother-in-law’s number with my sister’s. After all, they are on the same plan, and they do have similar phone numbers. But every time I had wanted to talk with Kayla, I would get Bill.
At first I believed that Bill was just being silly in answering Kayla’s phone, and even having his voice mail on her phone – he just seems to have that kind of personality. But when I had dialed Kayla’s number over and over again, Bill was at work believing that perhaps I had some kind of an emergency.
It didn’t matter whose number I dialed – if I dialed it directly, speed dial or returned call. It kicked into Bill’s cell. For CRYING OUT LOUD! I needed to get a hold of Kayla. I was so frustrated – I’m sure, as Bill had been as his phone had gone off multiple times. It was only those two phone numbers. I was the only caller. There hadn’t been a forwarding on her end. But I finally realized that I had never been able to call her on the Doro itself.
So I tried Cindy’s tricks before I got off the bus. Nothing. I had to call back and go through the rigmarole of calling the number and pressing 2 and then 3 and sometimes not make it that far because they’d been closed for the holiday and so were experiencing a higher income of calls than on their normal Tuesdays.
So when I got to Kayla’s house, I called Consumer back from her phone. So I had her phone and my phone, but no other phone. Poor Jake would call her phone and have me hang up my phone or vice-versa and we would try a variety of security related fields to unlock or free.
It took over an hour. Final was doing something on her phone while receiving instructions from my phone and then calling back on her phone so that I could hang up my phone and call her phone. And it worked! I was surprised. Jake was surprised – so happy to be done with me – FINALLY. And then I started an email to Bill.
Before I hit send, I thought I would try calling Kayla one more time. Oh, no. Back to Bill’s phone. I had not only wasted more than an hour of Jake’s time (not to mention however long with Cindy) but wore down my battery as well. Really. I had just charged it up Monday night. Unbelievable.
I recharged my phone before I left. As I was waiting for the bus, and had the time anyway, I went over some of Jake’s tricks again. We had gone in to do a master reset – but not a master clear. I decided to try the master clear – which wiped out everything I had added to the phone. Fortunately I had not transferred that many names.
So I put Kayla back in the system. Hers was the first number I entered. I called it and got her voicemail. Hallelujah!!!! I have now added to numbers to my phone. Before Disneyland I was carrying two phones around – my Doro and my LG. LG still has a lot of numbers. Many I may never transfer. This time I will only add as I go (which is what I mostly did the first time around) but I will not be adding Bill this time. I may not ever call his number from my phone again. I haven’t decided. It’s more important for me to get a hold of Kayla.
Leave it to me to have this unique problem that has Consumer Cellular stumped. May none of us have to go through this again. What a pain! But if ever this should happen to you – just start over. You may just end up having to do that anyway.
I hope I didn't wear Kayla's battery down as I did with my own. Thank you for letting me use your phone. It will be nice to talk with you again.