I don’t recall how long it’s been
since I first looked into purchasing my first cell phone. I believe that Corey was on his mission and
that I was experiencing problems with my car.
I remember walking to a nearby
strip mall after my car broke down.
Outside one of the stores stood two men with a table displaying
information about cell phone plans with Voice Stream (which I had mentioned in this post).
I had asked one of the men if I
could use his cell phone to call my mom – and that’s where she found me – being
sucked into the world of cell phones. I
don’t know if I had already signed my contract before my mom showed or if I was
about to. But mom ended up showing
interest in the convenience as well, and we ended up getting two phones on the
same plan.
I don’t recall how long we had our
plan before the bills stopped coming from Voice Stream. Funny how I hadn’t noticed – though I did
notice a tremendous amount of garbage from a place called T-Mobil – which I had
never even heard of. I already had a
cell phone plan and didn’t need another.
One month I did open what I thought
was an advertisement. It turned out to
be a bill with this outrageous amount attached to it. Why would they send me a bill? I had never signed a contract with
T-Mobil.! Who the heck did they think
they were?! Turns out that either they had
merged with Voice Stream or had bought Voice Stream out or whatever. Oh . . .
So I was with T-Mobile for nearly
twenty years. I ddin’t have any qualms
with them until the last two or three years.
I’ve come to hate T-Mobil – which is too bad. There really was a time in my life that I was
happy with them.
We joined Consumer Cellular (here) to cut the cost of what we were paying to
T-Mobile. Bill had made the same switch
and seemed satisfied, and so we switched over as well. But we did keep our T-Mobile phones. Initially, anyway.
Bill’s
phone wouldn’t transfer. He held onto
(and was without service) for a month waiting for T-Mobile to unlock his phone
and ended up purchasing a new one as T-Mobile had screwed up. My phone seemed to set up just fine, but I
know Roland had troubles with his. He still cannot receive the Internet. Just as well.
An extra expense that we just don’t need.
I loved my
LG. I think I had purchased it
used. It worked fine for almost a year
after we had made the switch. But then
my calls started cutting out – like the battery was dead. It wasn’t.
Texting and other features of the phone worked. But when I had tried to call Consumer Cellular
one day – like ten times in a row – and I kept getting cut off – I broke down
and looked into purchasing a new phone.
Consumer
Cellular offered two that weren’t touch screen.
I was most interested in the Doro.
But when I was offered a “gently used” envoy for just fifteen. I thought I’d take advantage. I had my envoy for only three days as I had
the volume up as loud as it was go and could only hear my phone ring if there
was no other noise beside – yeah, like that was going to happen. I take public transportation. I am going to encounter noise much louder
than any phone. And because I don’t have
ears like Horton, I traded it in once again.
This time I
encountered a problem like no other. One
that presented a problem of strangeness as poor Jake went from advisor to
advisor on what suggestions they might have that he could try.
About two
hours before I started talking to Jake, I had been on the phone with
Cindy. I was using the Doro, but I had
figured out the problem was with the Doro or the way that Consumer Cellular had
somehow tied in my brother-in-law’s number with my sister’s. After all, they are on the same plan, and
they do have similar phone numbers. But every
time I had wanted to talk with Kayla, I would get Bill.
At first I
believed that Bill was just being silly in answering Kayla’s phone, and even
having his voice mail on her phone – he just seems to have that kind of
personality. But when I had dialed
Kayla’s number over and over again, Bill was at work believing that perhaps I
had some kind of an emergency.
It didn’t
matter whose number I dialed – if I dialed it directly, speed dial or returned
call. It kicked into Bill’s cell. For CRYING OUT LOUD! I needed to get a hold of Kayla. I was so frustrated – I’m sure, as Bill had
been as his phone had gone off multiple times.
It was only those two phone numbers.
I was the only caller. There
hadn’t been a forwarding on her end. But
I finally realized that I had never been able to call her on the Doro
itself.
So I tried
Cindy’s tricks before I got off the bus.
Nothing. I had to call back and
go through the rigmarole of calling the number and pressing 2 and then 3 and
sometimes not make it that far because they’d been closed for the holiday and
so were experiencing a higher income of calls than on their normal
Tuesdays.
So when I
got to Kayla’s house, I called Consumer back from her phone. So I had her phone and my phone, but no other
phone. Poor Jake would call her phone
and have me hang up my phone or vice-versa and we would try a variety of
security related fields to unlock or free.
It took
over an hour. Final was doing something
on her phone while receiving instructions from my phone and then calling back
on her phone so that I could hang up my phone and call her phone. And it worked! I was surprised. Jake was surprised – so happy to be done with
me – FINALLY. And then I started an
email to Bill.
Before I
hit send, I thought I would try calling Kayla one more time. Oh, no.
Back to Bill’s phone. I had not
only wasted more than an hour of Jake’s time (not to mention however long with
Cindy) but wore down my battery as well.
Really. I had just charged it up
Monday night. Unbelievable.
I recharged
my phone before I left. As I was waiting
for the bus, and had the time anyway, I went over some of Jake’s tricks
again. We had gone in to do a master
reset – but not a master clear. I
decided to try the master clear – which wiped out everything I had added to the
phone. Fortunately I had not transferred
that many names.
So I put
Kayla back in the system. Hers was the
first number I entered. I called it and
got her voicemail. Hallelujah!!!! I have now added to numbers to my phone. Before Disneyland I was carrying two phones
around – my Doro and my LG. LG still has
a lot of numbers. Many I may never
transfer. This time I will only add as I
go (which is what I mostly did the first time around) but I will not be adding
Bill this time. I may not ever call his
number from my phone again. I haven’t
decided. It’s more important for me to
get a hold of Kayla.
Leave it to
me to have this unique problem that has Consumer Cellular stumped. May none of us have to go through this
again. What a pain! But if ever this should happen to you – just
start over. You may just end up having
to do that anyway.
I hope I didn't wear Kayla's battery down as I did with my own. Thank you for letting me use your phone. It will be nice to talk with you again.