Finishing Saturday

          We had signed up to feed the missionaries for Saturday.  Roland had requested them to come at 4:00 but they said they could not come until 5:00 – which is their normal eating time.  We were doing another breakfast dinner but with a few changes – such as having waffles. Roland believed he could start the dinner at 3:00 and have it ready by 4:00.  I think with the amount of time he spent trying to repair the cable, he would just assume have not had to deal with the missionaries at all.  However the arrangements had already been made.

With the cable disconnected and his working to get it repaired, I started a countdown which I don’t think helped his mood at all.  I thought it would be nice if he showered before our breakfast dinner got started.  I ran over the list in my mind – eggs, waffles, sausage and bacon.  It seemed like there was something else but I could not figure it out otherwise I would have started the hash browns right away as they seem to take the longest to cook. But Roland had me start on the waffle batter while he was in the shower.

 Before I had even started my foot found some water which I slipped on.  I did the splits before falling onto my behind – which is not the only part of me now bruised.  My arm hit a spindle on the chair as I was falling down.  I think that hurt more than my butt.  Jenna was in a panic.

“MOM!  Are you okay?”

“No,” I was upset about how my day had gone.  I was on the floor crying and she offered a prayer that we would continue to get through the day and that we could keep focused on the positive.   was NOT a good day overall.  I suppose there were a few perks to it – like when Jenna offered a prayer that we would focus on the highlights and not allow the day to get us down.  I made the batter before Roland returned and Jenna started in on the waffles.

I then took my shower and returned to set up the chairs and food outside.  I was on eternal hold with the cable company when the elders arrived and Roland was still cooking dinner.  They had arrived early. Jenna took the dog outside and kept the missionaries company until Roland and I were able to join them.  I brought out the waffles and hash browns and told them to go ahead and bless the food and get started – which they did.

Meat still in the oven eventually made its way out and the eggs were still on the stove.  We brought the dog inside so that the Elders could enjoy their food without her lustful looks.

Roland made a temporary switch over to the local antenna.  I rolled my eyes as TV just isn’t that important to me.  It didn’t do anything for the internet.  Roland watched TV while I went into our room to type some thoughts for the missionaries as they had requested.

Quality Customer Service? A thing of the past

          I'm actually quite impressed with Roland's phone skills.  I got rid of cable as we were paying outrageous amounts each month.  We have been able to pick up six stations with an antenna we purchased, but there was a day when I'm assuming the weather had interfered and we were only down to two.

          As mentioned previously, Jenna and I could live without the TV or cable.   We watch it because it's there, but would not miss it if it wasn't.  But Roland likes having the TV and had called another company to see how much cable would run.

          So our internet was with Charter.  We NEED the Internet.  Roland works from home online.  We both go to school online.  We need the Internet.  We do not need the cable.  Nevertheless, Roland found a great deal in which Frontier promised a cable and Internet package for the same amount that we were paying Charter for Internet only.  The first call placed was answered by a young guy from California who was living in Salt Lake.

          Why the heck would we be calling Salt Lake?  I had never even heard of Frontier until we got to Oregon.  The guy was friendly and after the information was exchange, we got a little personal (which I know is how he's from California) and he told us some jokes before he hung up.

          Our cable contract is through Dish and NOT Frontier.  And of course we are locked into it now because apparently Roland's electronic signature proves that.  The cable box was sent - but Roland wasn't sure how to connect it.  Someone came out to connect it and we had a SLOW connection.  Not even 12 full hours. Fortunately we had not cancelled Charter.

  

          I don't know how many times Roland has been on the phone with Frontier - asking employees for their first and last name and employee identification (because thus far none of the employees have been willing to give his or her last name - which I don't blame them.  Most have been good to give their employee number - or a number anyway (how do we really know) as Roland explains for the umpteenth time that "I need this for work . . . I was very clear about that from the beginning"  He always tells the employees to make notes on file and asks for the supervisor and that supervisor's supervisor.

          He is calm.  Although he is frustrated, he doesn't express anger.  But he does become more irritated with each call explaining himself again and again.  We still have the box.  We have asked for a box to return it in.  I have even taken it to the two locations here in Myrtle Creek - a warehouse downtown and the communication center? in Tri-City.  It was closed.  I wonder if it ever opens.  Or why it's there. 

          Frontier will probably go out of business.  We heard that from an employee.  No kidding.  I don't guess their exceptional customer service would have anything to do with it.

          I've been dealing with crisis of my own.  We're doing our taxes.  Need I say more?  No matter how prepared we believe we are, we're always missing forms.  At least three 1099s.  And so I've been trying to make contacts with each of the companies getting nowhere fast. 

          Actually, I did make progress with one company.  I've listened to at least 7 different recordings for another.  I finally left my phone # when I was given the option to leave with a promise of a call back within 24 hours.  Oh, they did call back alright.  But it was the WRONG company.  I was contacted this morning by one who received my phone number.  It took us a few minutes to realize that the number I retrieved from the other website had been connected to the other at one time, but was no longer a part of them - therefore she couldn't help me.  (Ugh)

          And the one human I get has an accent so thick that she had to slow down when pronouncing "Annual Summary" because I was hearing "Animal Movie" and I knew that is not what she was saying.

          I wish I had the patience and control that Roland does when he is speaking over the phone.  I am just too dang emotional.  Customer Satisfaction really hasn't seemed very satisfying this century.   

       I told Roland that one of the things I really like about living in Oregon is that I feel like a person and not just a statistic.  When I am calling corporations I feel even less than a statistic.