Let’s talk Men’s Wearhouse – perhaps not all locations but the one in Medford specifically. Jenna, Roland and I had gone on an outing on September 20. Each of us purchased clothing at one store or another – Jenna and I found items in different stores throughout the Rogue Mall. Roland’s purchase was at the Men’s Wearhouse located at the Sky Blue Plaza.
There were some pairs of pants that needed custom fitting and alteration. The pants were then to be shipped to our address in Myrtle Creek. As it has been a few weeks since the purchase was made, Roland decided he should contact the store. He had meant to call on Monday but never got around to it or forgot or whatever. (He had written down the names of five phone numbers to contact throughout the day). Thus he tried to contact them the following day but there was no answer. According to Google the location was open, but when we contacted the headquarters in California and learned that the Medford location is closed on Tuesdays. Weird. But okay.
He couldn't afford to be on eternal hold with them yesterday as he was in Eugene training for a job position to open up in Roseburg. Anyway, since he could not afford to be on eternal hold with the store, I volunteered. They seem to play this one stanza of sleepytime music over and over again so that customer will fall asleep before the “next available representative” will get back on the line – that way if you or I are calling to complain we will forget who we are even holding for let alone what made us call.
The order came in and was filed under “closed” or "complete" apparently waiting for us to come get it. And we knew that how? It’s not as though we were contacted to say: “Hey, your pants are in.” I’m baffled really. I was told the pants will be sent out today. I guess we’ll have to turn on our person detector should the pants arrive – though Bonnie will probably let us know. But sometimes we’ll ignore Bonnie because sometimes she will just bark at the wind.
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